Privacy Policy

At Royal Chance Lottery, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile applications (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Purchase lottery tickets or other products
• Participate in promotions or surveys
• Contact our customer service
• Subscribe to our newsletter
• Claim prizes

The personal information we may collect includes:

• Name, email address, postal address, and phone number
• Date of birth and proof of age
• Financial information, such as payment card details
• Government-issued identification (for prize claims)
• Account login credentials

1.2 Automatically Collected Information

When you access or use our Service, we may automatically collect certain information, including:

• Device information (such as your IP address, browser type, and operating system)
• Usage information (such as pages visited, time spent on the Service, and links clicked)
• Location information (such as general location based on IP address or precise location if permitted by you)
• Cookies and similar tracking technologies

This information helps us improve our Service, provide better user experiences, and ensure compliance with regulatory requirements.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Service
• Processing transactions and managing your account
• Verifying your identity and eligibility to use our Service
• Communicating with you about your account, promotions, and updates
• Responding to your inquiries and providing customer support
• Monitoring and analyzing usage patterns and trends
• Detecting, preventing, and addressing technical issues, fraud, or illegal activities
• Complying with legal obligations and regulatory requirements
• Enforcing our Terms and Conditions and other policies

3. Disclosure of Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose your information to protect the rights, property, or safety of Royal Chance Lottery, our users, or others.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

4. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Necessary for the operation of our Service.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Service.
• Functionality Cookies: Enable us to personalize content and remember your preferences.
• Targeting Cookies: Record your visit to our Service, the pages you have visited, and the links you have followed.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request access to your personal information.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information.
• Restriction: You may request that we restrict the processing of your personal information.
• Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: You may object to the processing of your personal information.
• Withdrawal of Consent: You may withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. However, we will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable laws.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Royal Chance Pty Ltd
Level 12, 120 Collins Street
Melbourne, VIC 3000
Australia

Phone: (03) 9876 5432
Email: [email protected]

You also have the right to lodge a complaint with a data protection authority if you believe that we have not complied with applicable data protection laws.