🎯 New players receive a 100% match on their first deposit! Limited time offer.
We're here to help with any questions or concerns you may have about Royal Chance Lottery.
Our customer support team is available to assist you through multiple channels
Speak directly with our customer service representatives
(03) 9876 5432
Monday - Friday: 9am - 8pm AEST
Saturday: 10am - 6pm AEST
Sunday: 10am - 4pm AEST
Send us an email and we'll respond within 24 hours
[email protected]For general inquiries and support
[email protected]For prize claims over $10,000
Our head office is located in Melbourne CBD
Level 12, 120 Collins Street
Office Hours:
Monday - Friday: 9am - 5pm AEST
We aim to respond to all email inquiries within 24 hours during business days. Phone support is available during our operating hours for immediate assistance. For urgent matters, we recommend calling our customer service line.
For prizes over $10,000, our team will contact you directly to arrange the claiming process. You can also email [email protected] or call our dedicated winners' hotline at (03) 9876 5433 for assistance with large prize claims.
For account-related issues, please contact our customer support team via phone or email. Be ready to verify your identity with your account details. For password resets, you can use the "Forgot Password" option on the login page.
Yes, we take responsible gaming seriously. If you or someone you know needs support, please contact Gambling Help Online at 1800 858 858 or visit gamblinghelponline.org.au. You can also speak with our customer service team about setting up self-exclusion or play limits.
Our head office is primarily for administrative purposes. We recommend purchasing tickets through our website, mobile app, or authorized retail partners. For a list of retail locations, please visit the "Where to Buy" section on our website.
We're committed to providing you with the support you need, when you need it
Chat with our support team in real-time through our website or mobile app during business hours.
Access support features directly through our mobile app, including ticket scanning and account management.
Browse our comprehensive knowledge base for answers to common questions and detailed guides.
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